AI Receptionist Success at Image Orthodontics:
$401,500 in 3 months
Transforming patient acquisition at a leading orthodontic practice.
- Industry: Dental
- Location: San Francisco, CA
$401.5K
in Additional Revenue directly
attributed to the AI Receptionist
10,865
AI-Handled Calls
in just 3 months
322
New Patients
Added to the practice
54
Patients generated
after-hours calls alone
Client Profile:
Image Orthodontics is a premier multi-location orthodontic practice in the Bay Area led by Dr. Yan Kalika, DMD, MS, a Harvard-trained orthodontist with over 20 years of experience. As part of Image Specialty Partners (40+ clinics), they rank in the top 1% of Invisalign providers nationwide and are recognized for innovative, personalized care.
The challenge:
Despite having both in-office staff and a call center, Image Orthodontics was missing 19.5% of incoming calls – representing significant lost revenue and disappointed potential patients. Every missed call represented a patient who might seek treatment elsewhere.
The solution: Newo.ai Dental Receptionist
Image Orthodontics implemented Newo.ai’s AI Dental Receptionist to handle overflow and after-hours calls, ensuring 24/7 coverage and capturing previously missed opportunities.
Remarkable Results (Q1 2025):
Revenue
Generation
$401,500
in Additional Revenue directly attributed to the AI Receptionist
10,865
AI-Handled Calls in just 3 months
1,563
After-Hours Calls captured that would have otherwise been missed
Comprehensive Coverage
323
New Patients Added to the practice
153
Completed Exams from AI-facilitated appointments
Patient Acquisition Impact
73
Patients Started Treatment after initial AI interaction
54
Patients generated after-hours calls alone
Key Benefits for Dental Practices:
Revenue Recovery
Convert missed calls into booked appointments and revenue.
24/7 Patient Engagement
FAQ, scheduling and more!
Staff Support
Free up your team to focus on in-office patients while AI handles call overflow.
Data-Driven Insights
Detailed analytics on call patterns and conversion rates.
Seamless Integration
Works with your existing practice management software.
Outbound support
Appointment reminders, feedback, reviews.
“The AI receptionist recovered 40% of calls we were missing. The ROI speaks for itself – over $400,000 in additional revenue in just one quarter.”
Image Orthodontics Management Team
